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Scott Glatstein's Page
Latest Activity
Profile Information
- Name of Your Business?
- IMPERATIVES
- Your Title and/or Position in your company?
- President
- Industry of your business:
- Strategy Activation firm
- Our company conducts business:
- Currently local but interested in expanding
- Number of Employees in your company:
- 6-20
- Describe your product and Service:
- We help our clients make and keep their promises by bridging the traditional gap between executive-level strategic vision and organization-wide execution in the marketplace.
- Your Business website:
- http://www.imperativesllc.com/
- Year this business started?:
- April 7, 1995
- Year you became a decision maker for the company?
- 1999
- Country:
- USA
- State if US: (type 'none' if not in US)
- Minnetonka
- City (Business Location)
- MN
- Your Twitter address * www.twitter.com/yourname
- http://twitter.com/sglats
Scott Glatstein's Blog
Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters?
Has the economic downturn minimized the importance of the Customer Experience?
In Chapter 5 of my book, Strategy Activation: How to Turn Your Vision into Marketplace Success, I talk about how important it is to improve your holistic customer experience to differentiate your company from your competitors. As products and services continue down the inexorable path toward commodification, it is the ongoing customer experience that drives customers to choose one vendor over ano… Continue
In Chapter 5 of my book, Strategy Activation: How to Turn Your Vision into Marketplace Success, I talk about how important it is to improve your holistic customer experience to differentiate your company from your competitors. As products and services continue down the inexorable path toward commodification, it is the ongoing customer experience that drives customers to choose one vendor over ano… Continue
Posted on November 23, 2009 at 4:37pm —
Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters?
Has the economic downturn minimized the importance of the Customer Experience?
In Chapter 5 of my book, Strategy Activation: How to Turn Your Vision into Marketplace Success, I talk about how important it is to improve your holistic customer experience to differentiate your company from your competitors. As products and services continue down the inexorable path toward commodification, it is the ongoing customer experience that drives customers to choose one vendor over ano… Continue
In Chapter 5 of my book, Strategy Activation: How to Turn Your Vision into Marketplace Success, I talk about how important it is to improve your holistic customer experience to differentiate your company from your competitors. As products and services continue down the inexorable path toward commodification, it is the ongoing customer experience that drives customers to choose one vendor over ano… Continue
Posted on November 23, 2009 at 4:37pm —
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